DEAR [Medical Practice Name] PATIENTS:
We are writing to inform you that [Medical Practice Name] has permanently closed its practice as of [Closure Date]. We understand that your medical records are important and that you may need access to them in the future. To ensure your records remain secure and available, Desert River Solutions has been designated as the custodian of the practice’s medical records.
Frequently Asked Questions
It will take up to 15 business days for you to receive your records. If more than 15 days have elapsed since you submitted your request, please use the form below to contact us. If it has not been 15 days yet, we sincerely appreciate your patience as we work on your request.
There are two options for delivery of records. You will receive either a download link via email (Secure, Encrypted, & HIPAA Compliant) with your records or you will be mailed an encrypted thumb drive (Encrypted, Password Protected, & HIPAA Compliant) with your records on it. You can choose the option that you prefer. All files will be electronic.
You’ll be mailed an encrypted and password protected thumb drive containing your records. To retrieve your information from the thumb drive, you will need to input a unique password. The password to access your thumb drive will always be included in the package or envelope we send to you. Please always check any package you receive from us carefully to ensure you’ve retrieved everything that we sent.
No. You can use your regular email address to request your records via email and receive the secure email. Gmail, Outlook, Yahoo, AOL, MSN, iCloud, etc. will all work. You do not have to have a specific email provider to receive your records via email securely. We strongly recommend using an email address that only you (the requester) personally has access to. Please do not use a shared or public email address.
- Worry Free Release of Information
- Experts in HIPAA & Data Security
- Patients Get Quick Access to Medical Records